Frequently Asked Questions
Everything you need to know about shopping at Racketworld UK
What is your standard shipping time within the UK?
We offer standard delivery within 3-5 working days. For players in a hurry, next-day express shipping is available on orders placed before 2:00 PM GMT, Monday through Friday.
Do you offer professional restringing services?
Yes, we offer a professional restringing service for tennis, squash, and badminton rackets. You can choose your preferred string and tension at the time of purchase, and our certified stringers will prepare your racket before dispatch.
What is your return policy for rackets?
We offer a 30-day return policy for unused items in their original packaging. Please note that rackets cannot be returned once the plastic wrap on the handle has been removed or if the racket has been used to hit balls.
How do I know which grip size to choose?
Our sizing guide on each product page provides detailed instructions on how to measure your hand. Generally, most adult players fall between size 2 (4 1/4) and size 3 (4 3/8).
Are all the products on your site authentic?
Absolutely. Racketworld UK is an authorized retailer for all brands we carry, including Wilson, Babolat, Head, and Yonex. Every product comes with a full manufacturer's warranty.
Do you offer discounts for local sports clubs?
We support the local sporting community. If you are a coach or a representative of a UK-based sports club, please contact our sales team via the 'Bulk Orders' page to discuss specialized pricing and equipment packages.